35 Perry Drive Brick, NJ 08723 732-746-3130

Competencies

NT Administration • .Net Development • Systems Administration

• Network Administration • Database Administration

ASP.NET VB.NET	2000/2003 SERVER	TCP/IP
T-SQL	SQL SERVER 200	FTP/HTTP
ADO.NET	EXCHANGE SERVER	SMTP /POP3
XML/RSS/XSL	VISUAL STUDIO .NET	DNS/DHCP
JAVASCRIPT	IIS 6.0	CISCO
VBSCRIPT	SHARE POINT SERVICES	RRAS
WINDOWS SCRIPT HOST	NOVELL CONSOLE ONE	WMI/WBEM
HTML/DHTML/CSS	MICROSFT OFFICE SUITE	WSUS/SUS

Noted for combination of strong work ethic, technical expertise, and willingness to be a team player. Promoted internally to assist with support of various customized solutions involving SQL, Java, WSH, VB, .Net Framework, Zen Works, Novell, ARGIS, and XML Technologies in Global Enterprise IT department.   Participated in multiple projects simultaneously, involving divergent technologies and Operating System Platforms.  Applied breadth of knowledge and abilities toward support of development tasks engaged by of Sr. Developers and Engineers in enterprise wide distributed applications. 

Highlights of Impact made:

·          Tested and deployed software/hardware solutions, worked with engineering to develop patches.

·          Interviewed potential employees, trained new hires on existing systems and procedures.

·          Met aggressive production schedules for client Asset Management project, hardware refresh/upgrades, and software rollouts.

·          Assisted in identifying issues and causes for faulty inventory systems.

·          Identified configuration issues and reported fixes to engineering for enterprise wide deployment.

·          Introduced Desktop support team members to the use of Windows Script Host for the automation of support and administration tasks which saved weeks of man hours performing repetitive administrative tasks. 

Specific technologies: XP/2000/Server 2003, WSH, Zen Works, XML, Novell, VB.Net, ActiveX Scripting, Visual Studio.Net.  

Rapidly gained command of hardware and software systems implemented.  Began position as a six month temporary Tier I/II desktop support technician, promoted to level III after 4 months. Part of 6 man team responsible for support for over 2,500 users.

Responsibilities:

·          Daily imaging, installation and deployment of client desktops, servers, laptops, docking stations, printers, hubs and other devices.

·          Perform Asset management duties including troubleshooting, database updates, and reconciliation for inventory of hardware, software, printers, PDA, and other network equipment.

·          Printer installation, upgrading, troubleshooting, administration and technical support.

·          Maintenance, backup and restore of client databases.

·          Client migrations, upgrades and moves.

·          Work with corporate clientele to schedule and coordinate all aspects of technical support.

·          Work with team members to schedule various projects and assure that all goals are achieved in a timely professional manner.

·          Schedule and coordinate support issues with internal departments such as LAN Ops, Engineering, Security, and Administration and external departments such as vendors and outside contractors.

·          Provide off site VPN and remote technical support when needed.

·          Maintenance of Active Directory and NDS containers, users and policies.

·          Troubleshoot, diagnose and repair of Group policies and login script issues.

·          Assure that personal training and certifications are kept current and up to date as per corporate policy.

·          Tutored supervisor/co-workers in college courses, assisted in test-taking, and achieving vendor certifications.

·          Maintaining a daily service level agreement of 100% for IMAC (48 hour deployment SLA) and 96% for Break fix (SLA with a client contact requirement of 30 minute client contact and a service restore of 4 hours for repair/technical support issues) in a fast paced enterprise environment.

Specific technologies: Windows 2000/XP, Novell, Office, Console One, Service Center, ARGIS, WSH, Zen Works, Group Wise, Norton Ghost, Web Jet Admin, Citrix, Nortel VPN, Lotus Notes, Hyperion, IRI, Palm, Hot/ActiveSync.   

Create, configure and maintain custom ASP.Net web based solutions.  Provide a full range of services including server installation, maintenance, Technical support, and website development.  Specialization in the development of customized dynamic and data driven websites, including corporate intranets, E-commerce, streaming media sites, forums, and file upload sites.

Responsibilities:

·          Installation, configuration, deployment and maintenance of servers for email, IIS Websites, Ftp, and Share Point services with Outlook Web Access. 

·          Installing, configuration, deployment and maintenance of network infrastructure for websites and secure corporate intranets, Including VPN, RPD, Cisco networks, hubs, and switches

·          Perform server repairs and maintenance when needed.

·          Service includes client databases, e-commerce stores, Pay-Pal API and other credit card processing systems. 

·          Dynamic generation of Web-forms for data, video, and other multi-media display by creation of custom built web forms.

·          Maintenance, backup and restore of client databases including data transformation services, migrations, web service access/API, for SQL, Access and other OLE DB data sources.

·          Forms development, testing deployment and maintenance. 

·          Synchronization of MS Suite of products with share point services (Excel, Active Sync, PDA, Exchange, etc)

Specific technologies: Asp.Net, Visual Basic, Visual Studio, Front Page, IIS, Windows Server 2000/2003, SQL Server, VB.Net, Exchange Server, Share point, OWA, SMTP, POP3, Java Script, ActiveX Scripting, VB Script, CDO Email, XML, XSL, CSS.  

Role as a temporary contractor included providing technical support for several clients, both on site and remotely.  Clients included:

Summit NJ Accounting and Tax law firm on 3 floors: 5 servers running on Windows 2000 and 2003 Server.  70 client workstations running on a mix of 98, 2000 and XP, 17 printers, and several proprietary databases. Massage Therapy Academy in Englewood, NJ. Running two SBS servers on two SOHO/sonic wall networks.

Responsibilities:

·          Desktop configurations in mixed Windows environment.

·          Install new hardware and software as needed.

·          Configure Network Printers and workstations using TCP/IP.

·          Troubleshoot day to day proprietary software

·          Problem solving relevant to TCP/IP, security, and Peripherals.

·          Advised Microcomputer users in the proper use of hardware and peripherals.

·          Assisted users with system configuration, file management and password controls.

·          Performed preventive maintenance on PC’s and network hardware.

·          Provided assistance to users and third party service providers.

·          Ensured that equipment failures are resolved in a timely manner.

·          Ensured that all PC’s and servers are using only licensed software.

·          Ensured that all hardware is running the most current revision of software patches/upgrades. Installed new PCs, servers, and additional hardware as needed.

·          Installed new software applications to PCs and the network.

·          Consolidated user databases from local machine to network shares.

·          Troubleshoot NTFS permissions, group policy, and share permissions.

·          Daily server/file share tape backups.

·          Configuration of SOHO networks.

·          Maintenance of users and groups via Active directory group policy on 2003 SBS.

·          Configuration and maintenance of internal Share point site.

·          configuration and maintenance of internal email system, Outlook configuration and troubleshooting.

Specific technologies: 2003 Server, Small Business Server, Share Point, Windows 2000/XP, Outlook, Office, Novell, Crystal Reports, BNA tax management, Fast Tax FPS, Go To My PC, Go To my assist, Sonic Wall,  BNA Interactive Forms.  

Performed customer service, including enrollment and processing for warranties costing up to five-thousand dollars. Due to the lack of a Network Administrator, assumed the role of network and technical support for 20 workstations.

·          Support desktop configurations in mixed Windows environment.

·          Install new hardware and software as needed.

·          Configure Network Printers and workstations using TCP/IP.

·          Troubleshoot HyperTerminal workstations running on automated dialers.

·          Problem solving relevant to TCP/IP, security, and Peripherals.

·          Migration of all workstations from mixed Windows 98, NT, 2000 and XP environment to an XP Server 2003 environment.

·          Rollout of Norton Anti-Virus Corporate, and AVG Anti-Virus.

·          Configuration of Zone Alarm Security Suite on all client machines.

·          Administered corporate policies and procedures concerning microcomputer usage.

·          Advised Microcomputer users in the proper use of hardware and peripherals.

·          Assisted users with system configuration, file management and password controls.

·          Performed preventive maintenance on PC’s and network hardware.

·          Installed new PCs, servers, and additional hardware as needed.

·          Installed new software applications to PCs and the network.

Specific technologies: Windows 2000/XP/Server 2003, Office, Sales Force, Outlook, Norton Anti-Virus, HyperTerminal.  

Chubb Institute, enrolled in Diploma Program

Training consisting of 50% lecture and 50% lab provided hands on technical training and classroom Instruction, simulating real-world environments.

• SQL server: 2000, 2005, creating and managing databases, server maintenances, stored procedures, logins, replications, push / pull subscriptions, transact SQL, SQL scripting, ADO.NET, data transformation services, functions,  

• NET development:  Creating custom asp.net vb.net solutions.  HTML, CSS, JavaScript, site security, e-commerce stores, pay pal API, XML, XSL, creating and consuming web-services.  Email server setup, email automation, portfolio hosting, listing services.  Creating and deploying dynamic data-drive website.

• Cisco: Configuration, Maintenance, and installation of Routers, switches, and inter-networking. V LAN’s, VTP domains, Access control list, NAT, in conjunction with web, ftp, DNS, DHCP and other networking services.

• A+ Hardware: Focus in installing, maintaining and troubleshooting hardware

• Microsoft Exchange Server: Implementing and Maintaining Exchange Server.   Focus included Exchange 5.5, 2000, 2003 and design, deployment and implementation.  Administration groups, LDAP, Routing groups, Connections to Lotus Notes, Novell GroupWise 4.x and 5.x, ADC connectivity, TCP/IP X.400 Service Transport Stacks, X.25 X.400 transport Stacks, LDAP through ADSI, IMAP4.  Projects included Server Farm Deployment, Clustering Front and Back End Servers.  Mapping, Extending and configuring Virtual Servers, Content databases, Public Folders, Authentication, Security, connectivity across firewalls, Digital Signatures and Encryptions, Backup, restore, monitoring, and migration. 

• Synchronizing Exchange with Share Point using OWA, synchronizing using ActiveSync.  Building and deploying Share Point websites, in multiple modes and server configurations.

• 2003 Server: Focus on installing and maintaining an active directory environment. Subject matter included group policy, domains, IIS, RDP and other windows components.

• 2003 Advanced Server: Focus included Implementing, Managing and Maintaining Microsoft Windows 2003 Network infrastructure.  Subject matter included IP addressing, Name Resolution.

• Network security, and Routing and Remote access.  Topics included DNS, DHCP, RAS, IIS, IPSEC, Authentication, encryption, RIP/OSPF, Clustering, Network Load Balancing, Certificates, and Terminal Services, domains, trusts, sites in forest configurations.

• Linux+: Installing, Maintaining and Configuring Linux OS.  Apache web servers, Samba, RPM Tar ball compiling, Modules, BASH shell, Printer Administration.

• A+ Software: Focus on installation, configuration and maintenance of operating systems. Studies included Win 9.x, NT, 2000, 2003 XP, and MS-DOS.

• Computer Forensics: Focus on data recovery, and securing digital evidence for corporate and legal investigations.

• Network+: Focus on planning, installing and implementing networks, Included an in depth study on routing, sub-netting, and troubleshooting of WAN/LAN networks in a TCP/IP environment.

•Installing, Configuring, and Administering Microsoft Windows 2000, XP Professional:  Maintaining and administering down level Microsoft Windows clients.

Skills

Software: Cisco IOS, VS .Net, SQL Server, Nortel Client, Zen Works, Lotus Notes, Group wise, Hyperion, IRI, Novell, Microsoft Office 97, including MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook 98, Microsoft Office 2000, Front Page, Norton Utilities, Symantec Ghost, Hp Jet Admin, Adobe Acrobat, Nero, Windows 2000, Windows 2003 server Windows XP, Office XP, Office 2003, Visio. Publisher, InfoPath, Adobe Cs, Go Live, Illustrator, Rain maker, Crystal reports, BNA tax management, Fast Tax FPS, Go To My PC, Go To my assist, Sonic Wall,  BNA Interactive Forms, ARGIS, Service center, SQL Server, Microsoft Share Point Services. LINUX, Cisco IOS, Microsoft Exchange server, Ms SQL Server 7.0, Visual Studio 2005, SQL 2005, SUS, WSUS.

Programming: ASP.Net, VB.Net, Xml, RSS, VBScript, HTML, CSS, Java script, DHTML, T-SQL, ADO.net, Bash Shell, Bourne, Bourne-Again, Windows Script Host (WSCRIPT/WSH), C Script, Batch scripting, WMI, WBEM

Certifications and testing

A+ Certified
Current Curriculum Enrollment/testing plan:
* Windows Advanced Server, Windows Administration, and Exchange Server

* Pursuing MCP and MCSA Certifications.  Also Microsoft Certified Application Developer.
* Cisco Fundamentals. Pursuing Certified Cisco Network Associate Certification (CCNA)
* Linux Administration and Advanced Linux Administration in preparation for LINUX+ certification.
* Network Security Administration, in preparation for Security+ Certification.